Erlang App+ is the "tool to have" for Contact Centre Managers. Easily and rapidly calculate agent number requirements and realistic staff costs based upon a number of variables.
Should your CEO want answer times to improve by 20 seconds per call, use Erlang App+ to immediately calculate the impact to your budget, or use it to instantly calculate to costs of expanding with and increase in service demand.
This app can handle complex, time consuming budget calculations in less than a few minutes, which can then be saved or emailed to your contacts.
Every Contact Centre Manager needs this tool in their pocket!