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Either the username or password are incorrect, or the account you provided doesn't have sufficient rights (The "Sales" role should be assigned to the user). If the account you provided is new, you might also need to confirm it first. Try logging in to iTunes Connect from within your browser and make sure the sales reports are accessible.
iTunes Connect only stores the last 30 days of daily sales reports for your apps, plus the last 13 weeks of aggregated weekly data. App Annie will import all the available daily and weekly data. If you have older reports, you can upload them manually.
Yes, download figures include the promo units listed.
Currencies are converted to US dollars using conversion rates updated daily.
App Annie fetches the sales data from the iTunes Connect "Sales and Trends" section. There are a few reasons why the sales data doesn't match Apple's "Financial Reports" and the amount of money you receive from Apple.
Fiscal calendar. Apple uses fiscal months rather than calendar months for payouts. To see Apple's fiscal calendar, go to "Payments and Financial Reports" and click the "Fiscal Calendar" link. For example, fiscal March 2011 starts on Feb. 27 and ends on Mar. 26.
Clearing of payments. What matters in the case of financial reports is what payments were made during a fiscal month, not how many downloads were made. Since most people use credit cards to buy apps, it can take up to 2-3 days for a payment to go through. Also, some payments never go through!
Currency conversions. Apple's "Financial Reports" use Apple's own currency rates, whereas App Annie always uses today's exchange rate.
Remember that the last two points above have a certain degree of unpredictability, which makes the figures we get from Apple's "Sales and Trends" slightly different from the figures in Apple's "Financial Reports".
The security of your information is very important to us. We keep you protected by using encryption, our own secure servers, conducting regular penetration testing and never, ever, sharing your data.
To learn more about our security measures, please read our Data Security policy.
We only use your iTunes Connect account to collect relevant sales data. Additionally, you can ensure the security of your iTunes Connect account by setting up a separate iTunes Connect account, just for App Annie and assign it a Sales only role. This step-by-step guide will walk you through setting up an iTunes Connect account and linking it to your App Annie account.
You can unlink your iTunes Connect account at the account page.
You can delete your account by going to the Account Management settings.
No. We will never request that you send us your password by email, or any other unsecure channel. Please don’t email sensitive information like passwords to anyone, as it can threaten the security of your account.
All sales figures are compared to same day in the previous week, and ranks are compared to the previous day.
The ranks in the email reports use the most current set of rank data, so if you receive a report on Monday morning the ranks are from Monday as well.
No, we don't include in-app purchases in downloads, although they are included in the revenue figures.
We collect sales and download data for all your applications including in app purchase items.
This option is not supported, as it would require a code each time we fetch data on your behalf. There is a workaround to let us access your Developer Account without removing your "2-steps verification", please see the section "How to create a new Google Developer account sub user?"
Yes, simply create a new Google user and grant him access to your Developer Console Data. Please see the section "How to create a new Google Developer account sub user ?"
To validate the access Google will automatically send a validation email to the invited user (AppannieSubUser@gmail.com in our example)
App Annie uses servers based in the USA to log into your Google Play Developer Console Account for data collection. In some cases, Google may alert you about a suspicious login to your account and advise you to change your password. Rest assured, you can trust all the connections coming from App Annie machines, which having the following IP addresses:
List of the App Annie IP addresses: 220.127.116.11
In the case you change your Google Play account password, please login to App Annie and modify your Google account settings, or else we will not be able to fetch your data.