Welcome to the Sanitas Medgate App.
Medgate provides the Sanitas Medgate App especially for you as a Sanitas customer. With the App you have easy, fast and secure access to comprehensive medical care by phone or video. You can book a telemedicine consultation with one of about 70 doctors without calling in advance. You can do this from anywhere, around the clock and up to 48 hours in advance. Thanks to around 7 million patient contacts since 2000, Medgate has a great deal of experience in telemedicine.
Functions of the Sanitas Medgate App:
Online appointment booking:
• Book an appointment for a phone or video consultation with a doctor in just a few steps
• Choose the language for your consultation with the doctor (D, F, I, E)
• Upload images, videos and voice messages
• Overview of all booked appointments
• Option of postponing an existing appointment for a phone or video consultation
• Consultation and treatment by an experienced Medgate doctor
• Requests for prescriptions and medical certificates
• Referrals to your family doctor or a specialist
• Evaluate the consultation and choose your favorite doctor
Digital treatment plan
• Mobile access to medical data (Medical data will not be passed on to Sanitas)
• View all information on the recommended treatment and doctor's appointments
• Especially for people insured with the Telmed plan:
- Treatment plans are easy to update digitally
- View all treatments arranged with Medgate
- Direct recording of referrals or an alternative doctor for ongoing treatments
• Shortly before the booked teleconsultation (reminder)
• On receipt of the treatment plan or if the plan has been updated
• Create and manage a personal profile
• Add and manage the profiles of children
• People whose health insurer is a Medgate partner
• People who have a membership with Medgate
• Security is a top priority for Sanitas and Medgate Partner Network. That is why Medgate Partner Network attaches particular importance to ensuring data protection and medical confidentiality with the Sanitas Medgate App.
• The user’s identity is checked with a verification process based on the identity card.
• Login requires a fingerprint / Touch ID or password.
• Medical data will not be passed on to Sanitas. Medgate Partner Network is the producer, distributor, and the operator of the App. Medical services will be provided by members of the Medgate Partner Network.
The Sanitas Medgate App is constantly undergoing further development and adaptation to the needs of its users. We look forward to your feedback so that we can continue to optimize the Sanitas Medgate App.