欢迎来到 App Annie!
在这里您可以找到关于DS Helpdesk Plus以及数百万其他应用的所有信息。免费注册并了解更多您喜欢的应用、竞争对手的洞见以及应用行业中正在发生的一切。

DS Helpdesk Plus

评价:
价格: 12.99 USD

应用排名历史

查看 中国 中DS Helpdesk Plus 的下载量历史排名。
排名历史显示DS Helpdesk Plus在Google Play应用商店中的流行度以及其随着时间的变化。您可以追踪DS Helpdesk Plus在不同国家、分类和设备上每一天的表现。
下载排名 - Google Play - 中国
上周本周
没有上周排名数据
本周数据可在注册后免费使用。
查看本周截至一小时前的数据。

免费注册来发掘更多!

免费注册来获取排名、评价、评级、关键词和更多数据的无限访问权限。

应用说明

NOTE:
According to the otrs.com, starting with OTRS 5, the iPhoneHandler required to run DS Helpdesk is no longer supported. For the moment DS Helpdesk does not work with OTRS version 5.
_____________________________________


The DS Helpdesk Plus App provides users free and mobile access to the OTRS Help Desk System, from any devices running an Android OS.
The application allows remote real-time ticket managing, ensuring a quick response time and user flexibility.

DS Helpdesk Plus is an access interface App not build by otrs.com team and we don't want to take any credit for their work.

Requirements


In order for the DS Helpdesk Plus App to comunicate with the OTRS Help-Desk, it requires that the OTRS has the iPhoneHandle package (http://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-1.0.1.opm) installed.
DS Helpdesk Plus requires an OTRS 3.x version and the corresponding iPhoneHandle 1.0.
Also, an Android device with a 2.1 version or higher is required, along with a high speed internet connection (Wi-Fi or 3G).



Features




Multiple Account Management
- allows information storage regarding one/more OTRS account(s) and/or system(s)
- provides easy intuitive account switching, assuring multi-account management facility



OTRS Views
- displays tickets using different view types: "Queue View", "Status View", "Escalation View"
- allows ticket handling customization, according to users' necessities



Personal Tickets
- displays user's tickets grouped by the following criteria: watched, locked and responsible



Ticket Management
- allows users to create new tickets
- provides personalized ticket management, moving a ticket to any different Queue, changing the tickets' owner or closing any specific ticket
- provides the facility of creating new notes, replying to customers using email services, giving the user easy and flexible ways to handle customers requests, thus improving service delivery



Article Attachment
DS Helpdesk Plus allows you to download (and after that view) attached documents.



New Tickets Autocheck
DS Helpdesk Plus offers the option to automatically check for new tickets periodically (even if the application is not running).
This option can be activated from "Login screen -> Menu -> Settings".



Please note that for using all DS Helpdesk features in OTRS 3.1.1(or new) you need to remove some default limitation. To do that please ask your OTRS administrator to go on:
Admin -> SysConfig -> Select iPhone -> Click on API, remove any values from fields( ex. (MoveList|MoveTicket) on iPhone::API::Object###TicketObject field) and click Update

没有找到任何关键词……

应用商店优化

人们在寻找一个应用时都使用哪些词?
正确的关键词可以帮助一个应用提高被发现的几率,并且增加下载量和收入。App Annie追踪上百万个关键词,这样您就可以为您的应用获取更多的下载量,并且了解您的竞争对手正在使用哪些关键词。

应用评价和评级

查看评价和评级,了解用户对 DS Helpdesk Plus 的看法。
3.6
21 条评价
该应用没有评论……

与 App Annie 一起了解上百万个应用的所有信息,掌握应用行业中正在发生的一切。