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I downloaded the LF app as it said I would get a 20% discount. Not only have I not received it, nobody has replied to my messages even tho they have been read. May as well delete the app.
Why can’t I use my Newbie code or LF BEAUTY code?
One of the reasons I downloaded the app is I can use and follow up on the chat easily. Probably not an app issue more a customer service one - showed the msg was read over an hour ago but did not have any response, even a “we are looking at it”. The price isn’t necessarily the best and the delivery is slow. Now with the very poor customer service, definitely will second think whether will use it again.UPDATE:one day later, I had a notification from the app, opened it, only found out the entire chat history has been wiped out and not mentioning I had never received any response. This is now beyond joke. I’m not sure whether it’s just poor customer service or also poor app quality too?!?!
I was tricked into downloading the app to get a 20% off code - this does not work
The website advised to get a further 20% discount by downloading the app. This didn’t happen and wouldn’t let me apply the code and actually increased my payment by £10. I ended up emptying my basket and just getting the one item instead.