• Lightning-fast access to your bills for the last 12 months
• Make a card payment if you’re not on direct debit
• Check what’s in your package
• View details of your appointments, or a summary of your Quickstart order
• Keep an eye on your service status and find out when we expect issues to be fixed
• Diagnose problems with your Fibre broadband and TV services
• Sign up for text updates on issues we’re fixing
• Secure login with PIN, fingerprint and Face ID
We want to keep improving! This is an app created with our customers, for our customers, and you can help us evolve it. Hit ‘Give us app feedback’ from the More menu and we’ll use your comments to enhance the app wherever we can. Or, you can email MyVirginMediaapp@virginmedia.co.uk
If you’re having problems while using the My Virgin Media app, take a look at our dedicated Virgin Media Community page at virginmedia.com/appsupport for some helpful articles.
Please note, you cannot access Virgin emails or your Virgin Mobile account from this app. To manage your Virgin Mobile account, download the Virgin Mobile My Account app.
What you need:
• Virgin Media services (TV, Fibre Broadband, Phone)
• An iPhone running iOS 9.0 or later, with WiFi, 3G or 4G internet access