Useful, but needs clearer instructions
Once you know what you are doing, the app works great. However, it takes awhile to figure out what everything does. A tutorial of how to use the app would greatly improve the user experience.
There is a distinct lack of instruction. Basically, ensure you have this software running. with the headset powered off, connect USB connecter to the back of you Macand then the Data cable to the headset. This will power on the headset, and cause the software to search for the headset. If the headset is turned on when the usb/data cable is connecterd, the Audio Hub software will simply sit there displaying the message saying "Please attach a Turtle Beach device…"
Rating this for four stars instead of five for the lack of clear instructions - when you start up the app it should first tell you to connect both the receiver and headset. This software is absolutely necessary for your Turtle Beach headgear. I just recently purchased a pair of Stealth 500x. I thought it sounded dull compared to my DX12. No microphone issues, but it sounded like it was muddy highs and non-existant bass and too much echo even after switching around the presets. A couple of things here - you have to attach both the receiver and the headset in order to have this work. It will not work if you just attach one part of the set since the firmware has to match in both pieces. When I did that, my firmware for the headset was changed by two releases and the receiver by three. It now sounds pretty close to the DX12 after also applying the Destiny sound profile into what was my racer slot. It does what it needs to do, and it does so flawlessly. It would be 5 stars if it did a couple of things - 1) Had better instructions and 2) Allowed you to create custom profiles for the 500x and 3) Allowed you to test the profiles with a sample
WON’T RECOGNIZE MY HEADSET
First I plugged in only my headset & then I saw people said you have to plug in both. So I did that & it still says “please attach a turtle beach device.” The software looks great if it would actually work!!
Works great if you connect both transmitter and headset
Had some problems at first but once you connect both transmitter and headset it will update.