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Babylon by TELUS Health

Publisher: Babylon Health
Price: Free

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App Description

Babylon by TELUS Health lets you easily see a doctor, mental health counsellor, or dietitian right from your phone.

Note: Doctor consultations are available in British Columbia, Alberta, Ontario, and Saskatchewan. Mental Health counsellors and Dietitians are available in select provinces. For more information visit

Video Consultations: Book an appointment with a Doctor or Allied Health professional and have a video consultation from the comfort of home or wherever works best for you. If needed, prescriptions and referrals for diagnostic tests/specialists can be completed directly through the app.

Symptom Checker: Get more peace of mind 24/7 with our chat-style Symptom Checker, powered by Artificial Intelligence, which asks you questions about your symptoms to suggest possible courses of action.

Healthcheck: Learn more about your health in just 15 minutes. Our free digital assessment tool gives you a picture of your current health and suggests lifestyle changes for healthier living.

Monitor: Use our mood tracker to log your emotions and identify things that can affect your mental health. Connect your existing health apps and set medication reminders to manage your health in one place.

Clinical records: Easily access your Babylon by TELUS Health doctor consultation notes and prescription history whenever you need it.

1. Register for your free account.
2. Book an appointment time that suits you.
3. Start having a video consultation with a locally-licensed doctor or allied health provider.

We take data security and privacy extremely seriously. All of Babylon by TELUS Health’s clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

Where is Babylon by TELUS Health available?
Doctor consultations are available in British Columbia, Alberta, Ontario, and Saskatchewan. Residents in these provinces who are covered under provincial healthcare insurance (MSP, AHCIP, OHIP, or Saskatchewan Health) can have video-based consultations at no direct cost. Alternatively, patients without provincial health insurance in these provinces can have video-based consultations for a fee per consult. Mental health counsellors are available in British Columbia, Alberta and Ontario. Dietitians are available in British Columbia and Alberta.

What can our doctors treat?
Like any doctor you’ve seen in the past, our doctors can help treat a wide variety of non-emergency health conditions. Note, in-person consultations are recommended for emergencies, and issues concerning restricted medication.

For a full list of FAQ’s, visit

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App Reviews and Ratings

Find out what users think of Babylon by TELUS Health by reading the reviews and checking the rating.


4776 ratings

Did finish setting up, too many glitches so I quit and deleted it.

Apr 15, 2021

App didn't work. Glitching. Waited all day for an appointment and doctor couldn't reach me because of the app. Lost my spot. They didn't call my phone. Trouble shooter with support...unable to resolve the issue. Terrible app. I have used other companies and its smoother. Telus needs to do much better for a large company

Apr 16, 2021

Amazing service.

Apr 15, 2021

Had a great experience since I wasn't able to book my family doctor till 2 weeks away I got an appointment within a day it was great and he was super helpful and we'll spoken.

Apr 15, 2021

Thanks for giving me hope to solve some of my medical issues 🙂

Apr 16, 2021

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