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My Telstra

Publisher: Telstra Corporation Ltd
Price: Free
Rating:

App Rank History

Check out the download rank history for My Telstra in United States.

Rank History shows how popular My Telstra is in the iOS, and how that’s changed over time. You can track the performance of My Telstra every hour of every day across different countries, categories and devices.

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App Description

The My Telstra app is helping over 4.5 mil users securely access and manage their Telstra accounts and services. Sign in with a Telstra ID or create one when you’ve downloaded the app and get the latest on your services, Telstra Plus points, bills and payments when you want it, shop latest devices and accessories and get help when you need it, all in one place.

My Telstra makes it easy to do what you need to do without the wait.

Latest features in the My Telstra app mean customers can:
• Keep track of your service, billing and order messages with handy push notifications in notifications centre
• Get help to find lost iPads and iPhones from Telstra with Device Locator
• Manage eSIM and swap eSIMs between compatible devices
• Check nbn connectivity and troubleshoot problems with nbn health check
• Contact us through Message us with any questions about your account or when you need support (see conversation history when you’ve signed in and messaging us)

Don’t worry, My Telstra brings all the good things from our previous Telstra 24x7 app to help you get more from your Telstra account:
• See and manage your Telstra services, check plan details, make payments securely, set up and manage auto payments, get notified before bills are due, request payment extensions and see current and past bills.
• Update contact details and give services a nickname for easy recognition
• Get help with online support, outage tracking, book in-store appointments, reschedule nbn technician appointments and recover usernames or passwords
• Join Telstra Plus and check your points balance, redeem points and access your member benefits like discounted movie and sports tickets and concert pre-sales
• Shop the latest tech and devices
• Troubleshoot tech issues
• Manage Foxtel from Telstra service
• Customers on eligible plans will see 5G network access
• More control for pre-paid customers - recharge quickly, buy extra data, check balance, track usage and recharge history

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App Reviews and Ratings

Find out what users think of My Telstra by reading the reviews and checking the rating.

3.3

135 ratings

Hope you never need help

I don’t have strong enough thumbs to describe how painful it was to try and get a refund for a SIM that never arrived. If you don’t have a Telstra number you basically don’t exist. But it didn’t get much better once I got one. 26 phone calls later and after managing to get an agent only twice, I turned to the app to get a refund. Another hour or so later I got refunded - but as a credit of course. You’d think you would be able to apply a credit that appears in your account to the top up of your phone, right? Not a chance. Followed the “help” from the agent via the app. Nothing worked. He had to apply it himself. Now I still have $10 sitting on the account and wondering if it’s worth it to try and get them to do it again. Last month I tried and gave up after 30mins of waiting for a response beyond platitudes about an agent will be right with you. This is exactly how not to do customer service. Which I wouldn’t need if the app worked as it should.

Mar 26, 2021

Telstra customer service is terrible. App is buggy. Company is rubbish

Telstra customer service is non existent. Can’t provide internet service to the middle of Sydney. Refuse to provide answers or updates. Says it will take two weeks to complete a move house order which was booked in advance - I already am a paying customer, all equipment delivered and installed, and my previous service has been switched off yet they can’t simply activate my new service and can’t find any technicians available to switch on my new unit for 2 weeks or more. Yet Andy makes $6m a year whilst continuing to deliver less and less value to his customers, letting go staff, and consistently delivering negative shareholder returns. Telstra is an absolute joke of a company

Apr 10, 2021

Unfortunately appalling

I have been forced onto the nbn, which is about the same speed as our old ADSL and not quite as reliable. This happened in June last year. Admittedly a few things were going on in 2020 so I excused the issue of not being able to speak to someone. Since that day, I have tried repeatedly to cancel the ADSL service, but have had no luck. I finally got to speak to someone in March but by May it still hadn’t been disconnected so I rang yet again to find out why I am STILL paying for an ADSL service that we can’t use. Firstly I am told that I am not entitled to a refund prior to March (ie 2 months refund instead of the 11 months it should be) but although after about an hour of yelling at the Telstra rep (in India who possibly had to bury their relatives from Wuhan flu after dealing with me) we did finally get our ADSL service disconnected. I know this, because we also had our landline service disconnected as well. The big issue with this, is that although we live in the Sydney Metro area, we have almost zero mobile coverage. This makes working from home (with only a barely acceptable nbn service and no phone line at all) EXTREMELY difficult. I am still waiting for my home Telstra service to be reactivated and also waiting for 11months of refund for an ADSL service that was unusable. It is quite frankly, appalling - even though for a large company I accept that things aren’t always able to be perfect. On another matter, our neighbours had a delivery van drive through the TLS cable and bend a pole so the cable is lying on the ground. We were promised ‘urgent’ repair work would be carried out (within a week!) to re-tension the wires. The incident occurred 26th Feb, it’s now the 10th of May and we still have cables on the ground!

May 11, 2021

Unfortunately appalling

I have been forced onto the nbn, which is about the same speed as our old ADSL and not quite as reliable. This happened in June last year. Admittedly a few things were going on in 2020 so I excused the issue of not being able to speak to someone. Since that day, I have tried repeatedly to cancel the ADSL service, but have had no luck. I finally got to speak to someone in March but by May it still hadn’t been disconnected so I rang yet again to find out why I am STILL paying for an ADSL service that we can’t use. Firstly I am told that I am not entitled to a refund prior to March (ie 2 months refund instead of the 11 months it should be) but although after about an hour of yelling at the Telstra rep (in India who possibly had to bury their relatives from Wuhan flu after dealing with me) we did finally get our ADSL service disconnected. I know this, because we also had our landline service disconnected as well. The big issue with this, is that although we live in the Sydney Metro area, we have almost zero mobile coverage. This makes working from home (with only a barely acceptable nbn service and no phone line at all) EXTREMELY difficult. I am still waiting for my home Telstra service to be reactivated and also waiting for 11months of refund for an ADSL service that was unusable. It is quite frankly, appalling - even though for a large company I accept that things aren’t always able to be perfect. On another matter, our neighbours had a delivery van drive through the TLS cable and bend a pole so the cable is lying on the ground. We were promised ‘urgent’ repair work would be carried out (within a week!) to re-tension the wires. The incident occurred 26th Feb, it’s now the 10th of May and we still have cables on the ground!

May 09, 2021

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