Dijital Operatör

You can get all your Turkcell related transactions done via Digital Operator such as bill
payment, invoice display, device purchase and package purchase. You can also inquire your remaining package and if you’re running out of your package before its renewal period, you can also purchase an additional package suitable for you.

You can perform many transactions via Digital Operator through the "Digital Shop", "My Account" and "Support" sections. The main actions you can do are listed as follows.

● Exploring Device Offerings

You can explore device offers in Digital Store section and buy products such as smartphones, tablets, laptops and phone accessories. Moreover, Turkcell users can buy
new models of smartphones and other devices with extra installments additional to the
bill.

● Turkcell TL and Package Transactions

With your credit card or debit card, you can easily and securely buy TL and package for
both yourself and your beloved ones. From the advantageous package offers in Digital Store you can buy the most suitable one for you. You can quickly and easily switch from prepaid line to postpaid packages.

● Bill Inquiry and Bill Payment

You can make your invoice payments online from Operation Center field. You can also review your billing and payment information in this field, examine the details of the services you purchased or used before and consult Turkcell Assistant if you have questions.

● Exploring Turkcell Applications

You can examine Turkcell applications in Digital Store section and experience those take your interest without any need to download, just by clicking on the details button.

● Requesting Technical Support

You can check your connection from the help section when you don’t have any reception and create a request if the problem persists. You can inquire fiber internet infrastructure and get information about the status of your home internet or line applications.

● Creating Requests and Sending Required Documents

From new request field, you can create requests about your TL and bill transactions and you can apply for receiving a new line or transferring your current line to Turkcell. Moreover, it is possible to upload the photos of your documents required for all these processes.

● Shake&Win Surprises

You can participate in the ‘’Salla Kazan’’ campaign through the Digital Operator and get
many gifts such as internet and digital services every week.

● Viewing All Gifts In The ‘’Gift Pool’’

You can see all the gifts you have earned and can earn from Turkcell via the Gift Pool.
You can follow new campaigns, gifts and opportunities. You can start using your gifts at
any time or share them with your beloved ones.

● Personal Alerts, Reminders and Notifications

In the Digital Operator, you can see celebrations for your special days such as
birthdays, anniversary of your first day in Turkcell. You can also get personalized
notifications for the deadline of your bill, special offers and many other things.

● Features That Non-Turkcell Users Can Benefit

Non-Turkcell users can also benefit from many services of Digital Operator. Other
operator users can buy technological products such as phones and smart accessories,
advantageous services in the Digital Store. They can also purchase packages for their